POLICY

We train dogs using scientifically researched and approved positive reinforcement methods. There is to be no use whatsoever of choke chains, prong collars,  e-collars, and any other such coercive equipment. 

Bone Ball Bark cannot accept liability for loss, injury or damage to persons or property. 

Refunds cannot be given after full payment has been received for training sessions. 

Cancellations will be allowed up to 48 hours before the agreed session was due to take place. After this time, a session can only be changed if Bone Ball Bark scheduling allows. The owner may need to forfeit that session. 

Owners endeavor to practice and follow the training advice and techniques given by trainers. There are no quick tricks or results in dog training. It takes time and consistency to bring about change. Also, dogs are living, breathing, emotional beings. They are not robots. 100% will be put into the training plan but at times change in behaviour is slow, or not as drastic as an owner hoped for. ​

There is to be no punitive techniques used on the dogs by the trainer, owner or family members, including physical punishment, pinning, ear pinching and other physical correctives.

Payment is required more than 3 days before the first session in the form of bank transfer, PayPal, or cash in order to reserve the time slot. When booking a series of sessions, if not paid in full initially, a flat fee of £95 will be expected to cover the first session, then the rest of the balance is required before the next session. 

Sessions expire 6 months after the purchase date, and it is up to you to ensure you book all sessions prior to the expiry date.

Training and behaviour advice is given to owners with the best intentions, backed by scientific study, education and experience. However, owners understand that they take full responsibility in ensuring the welfare of their dog at all times during training sessions and at home. For example, socialising is an important part of a puppy's development, and Bone Ball Bark trainers will advise how best to do this to avoid diseases being transmitted to puppies who have not had complete vaccinations. The owner understands that there is always a risk associated of their puppy contracting diseases and Bone Ball Bark is not liable in the rare event the puppy becomes ill.

This agreement and any matters arising out of it shall be governed and construed in accordance with the laws of England and Wales.

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Any dispute relating to this agreement, which cannot be resolved by negotiation between the parties within 30 days of either party giving notice to either party that a dispute has arisin, shall be submitted to mediation. Failing settlement of that dispute within 30 days thereafter, the dispute shall be submitted by any party for final resolution by the courts of England and Wales which courts shall thereafter have exclusive juristiction.