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Bone Ball Bark is a fully insured (within the UK) dog training company.  
The following comprises the terms & conditions of engaging with Bone Ball Bark and their trainers.
Payment of training session fees implies you agree with the following:


We train dogs using scientifically researched and approved positive reinforcement methods. There is to be no use whatsoever of choke chains, prong collars,  e-collars, and any other such coercive equipment. 


Bone Ball Bark cannot accept liability for loss, injury or damage to persons or property. 


Owners are expected to clean up after their dogs in public spaces, and keep full control of their dogs at all times. We are there to help, but you are responsible for your dog at all times.


If your dog shows any sign of illness or injury, then they are to be kept at home. Notes and homework will be emailed. 


Owners endeavor to practice and follow the training advice and techniques given by trainers. There are no quick tricks or results in dog training. It takes time and consistency to bring about change. Also, dogs are living, breathing, emotional beings. They are not robots. 100% will be put into the training plan but at times change in behaviour is slow, or not as drastic as an owner hoped for. 


There is to be no punitive techniques used on the dogs by the trainer, owner or family members, including physical punishment, pinning, ear pinching and other physical correctives.


If you need to cancel your place on a course, then a full refund will be given if a written request is received up to 14 days before the first class session. If received after this time, then no refund will be given.

If you miss a class during the course, no refund will be given.


Children are welcome to attend and participate in the group classes, however if they are under 16 then a parent or guardian must be with them. 


Training and behaviour advice is given to owners with the best intentions, backed by scientific study, education and experience. However, owners understand that they take full responsibility in ensuring the welfare of their dog at all times during training sessions and at home. For example, socialising is an important part of a puppy's development, and Bone Ball Bark trainers will advise how best to do this to avoid diseases being transmitted to puppies who have not had complete vaccinations. The owner understands that there is always a risk associated of their puppy contracting diseases and Bone Ball Bark is not liable in the rare event the puppy becomes ill.


This agreement and any matters arising out of it shall be governed and construed in accordance with the laws of England and Wales.

Any dispute relating to this agreement, which cannot be resolved by negotiation between the parties within 30 days of either party giving notice to either party that a dispute has arisin, shall be submitted to mediation. Failing settlement of that dispute within 30 days thereafter, the dispute shall be submitted by any party for final resolution by the courts of England and Wales which courts shall thereafter have exclusive juristiction.

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